IT maintenance & support
Your IT, in our hands.
We take over hardware and software maintenance, provide fast-response support and proactively monitor so problems are solved before they affect operations. One single partner for all company IT.
What it means
IT outsourcing without the headaches
IT maintenance does not mean calling someone when something breaks. It means having a partner who knows your infrastructure, monitors it constantly and intervenes before it becomes a visible problem. We take over workstations, servers, network, licences, backups and everything IT-related, so you can focus on what makes your company money, not on what the printer is doing.
What we deliver
Everything your infrastructure needs
Hardware maintenance
Preventive and corrective maintenance for workstations, laptops, servers and network equipment. Fast on-site or remote interventions, depending on urgency.
Software maintenance and licences
Operating system updates, security patches, licence management, application upgrades and software cleanup across all devices in the fleet.
Helpdesk support with fast response
Your employees have an IT problem? They have a phone number or chat channel where we respond quickly, with a guaranteed first-response time.
Proactive monitoring and alerting
We track the health of servers, network and workstations in real time. We receive alerts before you do and intervene before a problem causes an outage.
Backup and data recovery
We configure and monitor automatic backups, periodically test data recovery and document disaster recovery procedures.
Security and compliance
We implement security policies, manage access rights, update antivirus and firewall and help you meet GDPR requirements related to data security.
How we take over
Transition without disruption
- 01
Infrastructure audit
We do a full inventory of existing equipment, software, licences and configurations. We identify risks and prioritise what needs to be addressed first.
- 02
Transition plan
We propose a clear transition plan, with responsibilities, timelines and escalation procedures. We run parallel with any existing supplier so there is no interruption.
- 03
Active takeover
We install monitoring agents, document the infrastructure, set up alerts and become the primary point of contact for any IT issue.
- 04
Continuous improvement
We report monthly: incidents, response times, equipment status and recommendations. We proactively propose optimisations, we do not wait for something to break.
Why usorit
An IT partner, not a service vendor
One single partner
Hardware, software, user support and security at one supplier. No more explaining the problem to three different teams or sending emails in circles.
Guaranteed fast response
Response times are specified in the contract. You know what to expect when you call and do not depend on someone's goodwill.
Proactive, not reactive
We monitor and intervene before something breaks, we do not wait for you to call with an emergency. The cost of prevention is much lower than the cost of recovery.
Deep infrastructure knowledge
You do not send a new technician to each incident. Our team knows your configuration, the history of issues and the particularities of your systems.
Frequently asked questions
Can you take over infrastructure from another IT supplier?
Yes. We do an audit, document what we have, run the transition in parallel with the existing supplier and take over fully when everything is documented and tested. No disruption.
How many workstations or servers is the minimum to work with you?
We have no imposed minimum. We work with companies from a few workstations to dozens of servers. We size the team and contract to the real needs of the company.
How does support work outside business hours?
We offer support outside standard hours for clients who need extended availability. The times and conditions are agreed in the contract.
Do you also help with purchasing new equipment?
Yes. We recommend equipment suitable for your needs, help with selection and configuration and integrate the new equipment into the existing infrastructure.
Is your company IT holding you back?
Tell us what is not working. We take over, monitor and fix it, so you never have to think about IT unless you want to.